Inflow Handler
Inflow Handler
The central AI platform for incoming messages
The Callidus Works Inflow Handler is the AI engine behind all your incoming communication — email, chat, and phone.
How it works
Every incoming message — whether it's an email, chat message, or phone call — is analyzed and processed by the Inflow Handler. Based on:
- Routing rules — determine what happens with a message: forward, reply, or escalate
- Knowledge base — company documentation, regulations, specifications, and procedures
- API integrations — connections to your own systems such as CRM, helpdesk, or ERP
The Inflow Handler forwards messages, validates input, replies automatically, or integrates with your existing workflow.
Three agents, one platform
The Inflow Handler activates the right agent per channel:
- Mail-Agent — reads, interprets, and replies to incoming email automatically
- Chat-Agent — assists website visitors 24/7 with contextual answers
- Call-Agent — processes phone calls and handles follow-up (available soon)
